Shipping and Delivery

Shipping Policy

1. Processing Time

• All orders are processed within [1–3 business days] after payment is received.

• Orders are not processed, shipped, or delivered on weekends or public holidays.

• If we experience a high volume of orders, processing times may be slightly delayed.

2. Shipping Rates & Delivery Estimates

• Shipping costs are calculated at checkout based on your location and the size/weight of your order.

• Estimated delivery times:

  • Netherlands: [2–5 business days]

  • EU countries: [5–10 business days]

  • International: [10–20 business days] (depending on destination and customs clearance)

Delivery delays may occasionally occur due to postal or customs issues beyond our control.

3. Shipment Confirmation & Tracking

• Once your order has shipped, you will receive a shipping confirmation email with tracking information (if applicable).

• Please allow up to 48 hours for the tracking information to become active.

4. Customs, Duties & Taxes

• Casa Lumos is not responsible for any customs duties, taxes, or import fees that may apply to international orders.

• All such charges are the responsibility of the customer.

5. Incorrect Address or Delivery Issues

• Customers are responsible for providing a correct and complete shipping address.

• Casa Lumos cannot be held responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses provided by the customer.

6. Lost or Damaged Orders

• Casa Lumos is not liable for products damaged or lost during shipping.

• If your order arrives damaged, please contact us immediately at [insert email] with your order number and photos of the damaged item(s). We will work with the carrier to resolve the issue where possible.

7. Contact

If you have any questions regarding shipping, please contact us at:
📧 info@casalumos.com